This pocketbook details a set of tools and structures that should enable readers to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions. The process was developed following close and continued observation of problem-solving inventions and design sessions across a broad range of industries. The author begins by looking at perceptions and how they can promote problem-solving. Models are used to compare the more structured way of thinking - in which routine, procedures, rules and known solutions dominate - with an approach in which speculation and experimentation are key. Techniques to become more innovative are described. Next there is a description of the roles and responsibilities of those involved in the problem-solving process. Out goes the chairperson and in come the facilitator and problem-owner. Central to the pocketbook is the chapter on behaviour and organizational climate. It describes how to establish and maintain climates and cultures that support problem-solving, how to generate ideas, how to make choices, how to evaluate results and how to take action. In conclusion the author describes his nine-step problem-solving model that allows you to manage the energy and creativity of any group of people. The "Pocketbook Series" comprises more than 60 titles in the areas of training, personal development, management, customer care, sales and marketing and finance.