SHAKE HANDS WITH THE DEVIL will show you how to tame the flames of just about any conflict you face in or out of the workplace. In a clear, no- nonsense style, negotiation expert Frank Acuff introduces his methodology for calmly analyzing thorny confrontations, then walks you through nine of life#s most difficult negotiations. You#ll learn how to plan and strategize, address issues nonconfrontationally, build trust, and reach satisfying win-win resolutions. You don#t have to sell your soul to strike a deal with a tough negotiator. With SHAKE HANDS WITH THE DEVIL, you#ll get the upper hand in any fiendish negotiation#and make friends with the "enemy" in the process. Includes: Surviving the Boss from Hell Getting Work Out of Slugs Bargaining for a Raise or Higher Starting Salary Gaining Leverage without Authority Negotiating with a Strategic Partner Who Is Screwing You Dealing with Your Attorney Getting Your Real Estate Agent on Your Side Finding Common Ground with People Who Are Different from You E-Negotiating