Operations management

Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision ...

Creating value through international strategic

Everyday, more and more companies embark on international business. Through a collection of articles by leading scholars in International Business this book answers fundamental questions such as: How do companies create value through global strategy? What are the sources of value creation? How do companies ...

Liquidity risk

managing asset and funding risk

Much critical attention has been given in recent years to market and credit risks, which have a significant effect on corporate and financial operations and must be understood and managed with care. While these areas have rightly received considerable scrutiny, another critical dimension of financial ...

Corporate accountability

with case studies in pension funds and in the banking industry

Corporate accountability must be examined within the perspective of a company's business challenges. There is a synergy between shareholder value and the responsibilities of management. This book is based on an extensive research project done by the author in the 2001 to 2003 timeframe ...

Rating management's effectiveness

with case studies in telecommunications

This book explains why and how management's effectiveness makes the difference between success and failure, in any organization. Based on extensive research in the US, UK, Germany, France, Italy and Switzerland, the author outlines how to be effective, what happens in cases of ineffectiveness ...

Managing a crisis

a practical guide

This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should ...

Excellence in banking-revisited!

The sequel to two in-depth studies of the management of excellent banks written in the 1980s, this new volume addresses the key issues that preoccupy the leadership of today's most admired banking institutions. After reviewing the lessons learned from the previous studies, the author ...

Objects of desire

consumer behaviour in shopping centre choices

What determines where people shop? Why would shoppers visit one shopping centre rather than another? Developers, backers, planners and Government will wish to estimate the viability of proposed new centres. Developers wish to plan, build and/or improve shopping centres to maximize profitable retail sales ...

Managing (e)business transformation

a global perspective

how a business can be transformed into an internetworked enterprise where IT infrastructures are used to link customers, suppliers, partners and employees to create superior economic value. The book is written based on the premise that integrating internet technologies throughout the value chain is crucial ...

Public-private partnerships

policy and experience

Few current issues in public management are as controversial as public private partnerships (PPPs). The intensity of the debate reflects the importance of the concept to the government as it focuses on its central policy objective of improving public services, and the degree of opposition ...

Developing strategies for international business

the WRAP Process

Reliance on opportunism is a high-risk strategy in global business, yet many companies operate this way, often acting on limited amounts of information. Equally, many other companies implement strategies based on models formulated in the teaching rooms of business schools or the back recesses of ...

Sun Tzu and the project battleground

creating project strategy from "The Art of War"

The Art of War by Sun Tzu has influenced a generation of business leaders and strategy gurus. Yet for many people in business and students of management this remains a mystery. For the first time the authors provide a fully comprehensive account of this work ...

European integration and industrial relations

multi-level governance in the making

This book comprehensively analyzes the impact of continuing European integration on industrial relations institutions and outcomes. It organizes an immensely rich body of theoretical and empirical material to sustain its core argument that the governance of industrial relations is increasingly multi-level. Cross-national influences are shown ...

Outsourcing of R&D in the pharmaceutical industry

from conceptualisation to implementation of the strategic sourcing process

This book examines the strategic aspects of outsourcing in relation to the firm. It provides a holistic view of the outsourcing process, starting with conceptualisation, through to implementation and management of the process. Although the book is based on a case study of the pharmaceutical ...

Building great customer experiences

This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences. Many companies neglect the customer experience. The authors show that physical execution and emotional impact of customer experiences may ultimately determine customer satisfaction ...

Revolutionize your customer experience

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current ...

European financial reporting

adapting to a changing world

European Financial Reporting analyses the revolution that is currently taking place in the financial reporting of the major European companies, following the European Union's decision that from they must present their accounts according to the IASB's standards. The book covers both the theory ...

Law Firm mergers

taking a strategic approach

This book provides the reader with an explanation of the market forces driving increased competition in the legal profession that has raised the overall interest in mergers and often precipitated law firm mergers. At the same time caution is given against merger being seen as ...

Debt relief for poor countries

After a massive international campaign calling attention to the development impact of foreign debt, the Heavily Indebted Poor Countries (HIPC) initiative is now underway. But will the HIPC Initiative meet its high expectations? Will debt relief substantially raise growth? How do we make sure that ...

Current economic issues in EU integration

This book examines selected pertinent topics on issues relating to current and future EU developments. In its initial sections, the book focuses on an array of wide ranging micro (agriculture, industry and competition) and macro (EMU, regional convergence and enlargement) issues. A final section is ...