Chief customer officer.

Getting past lip service to passionate action

Drawing on her first-hand experience at top companies as diverse as Lands# End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations ...

Value averaging

the safe and easy strategy for higher investment returns

Foreword by William J. Bernstein. ------------------------------------------------------------------------ ------------------------------------------------------------------------ ------------------------------------------------------------------------ Michael Edleson first introduced his concept of value averaging to the world in an article written in 1988. He then wrote a book entitled "Value Averaging" in 1993, which has been nearly impossible to find until now. With the reintroduction ...

A companion to japanese history

Edited by William M. Tsutsui. A Companion to Japanese History provides an authoritative overview of current debates and approaches within the study of Japan's history. It is composed of 30 chapters written by an international group of scholars. It combines traditional perspectives with the ...

Undue influence

how the wall street elite puts the financial system at risk

A critical look at over 80 years of conflict, collusion, and corruption between financiers and politicians Undue Influence paints a vivid portrait of the dealings between "the few", in this case members of Congress, the banking community, and the Fed, and sheds light on how ...

Corporate social responsability

doing the most good for your company and your cause

Today, corporations are expected to give something back to their communities in the form of charitable projects. In Corporate Social Responsibility, Philip Kotler, one of the world s foremost voices on business and marketing, and coauthor Nancy Lee explain why charity is both good P ...

Boards that deliver

advancing corporate governance from compliance to competitive advantage

Finally, a book that brings the vision of truly good governance down to earth. Ram Charan, expert in corporate governance and best-selling author, packs this book with useful tools and techniques to take boards and their companies to a higher level of performance. Charan puts ...

The effective organization

the nuts and bolts of business values

The Effective Organization explores the issues and challenges of levering information technology to respond more effectively to client needs and objectives both within a company and a market. Based on examples of successes and failures over the last decade, it provides a forum for discussion ...

Analysis of economic data

Analysis of Economic Data teaches methods of data analysis to students whose primary interest is not in econometrics, statistics or mathematics. It shows students how to apply econometric techniques in the context of real-world empirical problems. It adopts a largely non- mathematical approach relying on ...

The money markets handbook

a practitioners' guide

In The Money Markets Handbook Moorad Choudhry provides, in one comprehensive volume, the description, trading, analysis and calculations of the major markets around the world, providing worked examples and exercises throughout to provide a landmark publication on this important topic. Unique features, including a list ...

Commodities and commodity dirivatives

modeling and pricing for agriculturals, metals and energy

The last few years have been a watershed for the commodities, cash and derivatives industry. New regulations and products have led to an explosion in the commodities markets, creating a new asset class for investors that includes hedge funds as well as University endowments, and ...

Firex income attribution

Fixed income attribution is by its very nature a complex and mathematically demanding topic, and there is little information available on this area. Fixed Income Attribution has been written to fill this tremendous void. This comprehensive resource contains both theoretical and practical information about running ...

Best practices in leadership development and organization change

how the best companies ensure meaningful change and sustainable leadership

In this important book, successful organizations#including well-known companies such as Agilent Technologies, Corning, GE Capital, Hewlett Packard, Honeywell Aerospace, Lockheed Martin, MIT, Motorola, and Praxair#share their most effective approaches, tools, and specific methods for leadership development and organizational change. These exemplary organizations serve ...

Hedge fund course

self-study course that reviews the technical and quantitative knowledge necessary to properly manage a hedge fund Today, traditional asset managers are looking to develop their own hedge funds as alternative offerings to their clients. Hedge Fund Course presents all the technical and quantitative knowledge necessary ...

European financial systems in the global economy

European Financial Systems in the Global Economy provides an overview of sources of finance, types of financial intermediation and financial systems in Europe and their relative importance in the world economy. It describes market mechanisms and prices and gives a broad introduction to the relevant ...

Nonprofit essentials

the capital campaign

Nonprofit Essentials provides a thorough and practical overview of the process of planning and managing a capital campaign. In lively discussions, independent consultant Julia Walker shares the tips, techniques, and programs that have helped her raise more than USD600 million in capital campaigns.

Customer relationship management

a databased approach

Customer Relationship Management (CRM) offers the promise of maximized profits for todays highly competitive businesses. This innovate book provides readers with the tools and techniques to effectively use CRM. It emphasizes the utilization of database marketing in order to build strong and profitable customer relationships ...

The Rebel sell

why the culture can't be jammed

An explosive rejection of the myth of the counterculture in the most provocative book since No Logo. In this wide-ranging and perceptive work of cultural criticism, Joseph Heath and Andrew Potter shatter the central myth of radical political, economic and cultural thinking. The idea of ...

Commercial banking

the management of risk

Practitioner's guide to GAAS 2005

covering all SASs, SSAEs, SSARSs, and interpretations

Hot commodities

how anyone can invest profitably in the world's best market

In Hot Commodities, Rogers offers the low-down on the most lucrative markets for today and tomorrow. In late 1998, gliding under the radar, a bull market in commodities began. Rogers thinks it#s going to continue for at least fifteen years - and he#s put ...