Managing customer relationships

a strategic framework

Praise for Managing Customer Relationships A Strategic Framework "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies." Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of ...

Management

Part One: Introducing Management. Chapter 1. The Dynamic New Workplace. Chapter 2. Management - Past to Present. Chapter 3. Ethical Behavior and Social Responsibility. Part Two: Context.Chapter 4. Environment and Diversity. Chapter 5. Global Dimensions of Management. Chapter 6. Entrepreneurship and Small Business. Part Three ...

How to design and deliver training for the new emerging generations

This much-needed resource helps trainers cut through the jungles of their own generational learning habits and clear a path to the emerging generations of learners. How to Design and Deliver Training for the New and Emerging Generation gives #old-school# trainers the tools they need to ...

Transfer pricing methods

an appications guide

PART ONE: UNDERSTANDING TRANSFER PRICING. Chapter 1. Practical Aspects of Transfer Pricing. Chapter 2. Business Facets of Transfer Pricing. Chapter 3. General Principles and Guidelines. Chapter 4. Transfer Pricing Basics. PART TWO: APPLYING SPECIFIC TRANSFER TECHNIQUES. Chapter 5. Comparable Uncontrolled Price Method, Resale Price Method ...

From business strategy to IT action

right decisions for a better bottom line

From Business Strategy to IT Action gives companies of all sizes the tools to effectively link IT to business strategy and produce effective, actionable strategies for bottom-line results. The authors present CEOs, CFOs, CIOs, and IT managers with a powerful and accessible resource packed with ...

Financial management and analysis workbook

step-by-step exercises and tests to help you master financial management and analysis

This comprehensive workbook and study guide is the ideal complement to the bestselling Financial Management and Analysis, Second Edition#the definitive guide to the fundamentals of financial management and analysis. Financial Management and Analysis Workbook, Second Edition allows you to self-test your financial knowledge before ...

Strategic management

creating value in turbulent times

This MBA level book offers a managerial perspective of strategic management, which the authors define as the task of creating organizations that generate value in a turbulent world. It covers all core areas of the subject in depth, but also includes many topics omitted by ...

Business economics and managerial decision making

Written primarily for students taking courses in managerial economics in Britain and Europe, The Business Economics and Managerial Decision Making analyses the growth and development of privately owned firms and also the decisions made by firms operating in both private and public sector enterprises. Coverage ...

Essentials of balanced scorecard

Full of valuable tips, techniques, illustrative real#world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in balanced scorecard. "This book provides the executive with a balanced view ...

Understanding changing telecommunications

building a succesful telecom business

This volume will be an invaluable tool for all those needing a broad and complete view of the telecommunications industry, ranging from managers and planning staff with operators, service providers, network and terminal vendors, business analysts and investors to engineers and students. ÍNDICE:1 Introduction ...

Applied mergers and acquisitions

A well written and comprehensive journey into M&A...an essential reference for any M&A practitioner...this isn#t just a book about great thoughts and process, but rather how to turn insight into deals, and deals into lasting value." #From the Foreword by ...

Strategic management of e-business

This significantly revised second edition of Strategic Management of e- Business focuses on the strategic implications of e-Business and examines the e-business strategies being employed by firms in a range of different industry sectors. Since the publication of the first edition, significant developments have taken ...

Creativity in virtual teams

key components for success

Creativity in Virtual Teams offers a well-researched and practical resource that outlines a new model for attaining high levels of creativity in virtual working arrangements to anyone who designs, manages, or participates in virtual teams. Written by Jill E. Nemiro#an expert in building organizations ...

Operational risk with Excel and VBA

applied statistical methods for risk management

Dr. Nigel Da Costa Lewis has produced the most exciting volume ever on operational risk modeling. It is a must for students, practitioners, risk managers, and senior executives. . . I feel this work is the first step in revolutionizing the discipline. Other books in this field ...

The future of philantropy

economics,ethics,and management

"Social stability across the globe requires the mobilization of human and technological resources at levels far beyond the capacity and will of governments. As we all struggle with a new definition of social solidarity, smart philanthropy, emotionally energized philanthropy, and even entrepreneurial philanthropy is now ...

Accounting principles

ÍNDICE Chapter 1. Accounting in Action. Chapter 2. The Recording Process. Chapter 3. Adjusting the Accounts. Chapter 4. Completion of the Accounting Cycle. Chapter 5. Accounting for Merchandising Operations. Chapter 6. Inventories. Chapter 7. Accounting Information Systems. Chapter 8. Internal Control and Cash. Chapter 9 ...

Performance management

finding the missing pieces (to close the intelligence gap)

" We are witnessing a convergence among advanced management concepts and practices. Performance management is a means to pull it all together, to understand the strengths and limitations of each management practice and leverage it for competitive advantage. Cokins# book walks us through all this in ...

Computer simulation in management

The fourth edition of this book reflects its continued popularity and standing in the field. It provides a clear guide to the role of modelling and the computer simulation methods used in management science. Readers will find an in-depth coverage of the modelling, computing and ...

Private capital markets

valutaion,capitalization,and transfer of private business interests

"Paul Volcker may be the most important figure of our time on the U.S. economic scene. In his book, Paul Volcker: The Making of a Financial Legend, Joseph Treaster has captured the man, his time, and his influence with exceptional insight, clarity, and readability ...

Designing strategic cost systems

how to unleash the power of cost information

One of the key principles I learned in my years as an auditor (both internal and external) was to #let the numbers speak to you.# Through a practical and accessible approach, Lianabel Oliver confirms this idea and then takes it further. She challenges us to ...