Innovation management

strategy and implementation using the pentathlon framework

Designed primarily for students on MBA and executive education courses, this practical text introduces a new 'pentathlon' framework for discussing the key issues in managing innovation. Presenting key theoretical findings and showcasing best practice from successful organizations through more than sixty international case examples, the ...

Performance management

obteniendo lo mejor de los directivos y empleados a través de la alineación estratégica y operativa

"Estamos presenciando una convergencia entre avanzados conceptos y prácticas de dirección empresarial. La gestión de resultados (Performance Management) es un medio para unirlo todo, comprender los puntos fuertes y las limitaciones de cada práctica directiva y potenciarla con el fin de conseguir una ventaja competitiva ...

Failsafe strategies

profit and growth from risks that other avoid

In the 1990s, in the name of "revolutionary business models," businesses took on massive risks almost without concern. They were burnt -- badly. Today, many companies have become powerfully averse to taking the risks that are essential to long-term success. Now, there's a whole new ...

Managing for the long run

lessons in competitive advantage from great family businesses

Fidelity, Hallmark, Michelin, and Wal-Mart are renowned industry powerhouses with long leadership track records. Yet, these celebrated companies are united by another factor not generally equated with competitive success: They are all family-controlled businesses. Although many view the hallmarks of family businesses--stable strategies, clan cultures ...

The next global stage

challenges and opportunities in our borderless world

Globalization is a fact. You can't stop it; it has already happened; it is here to stay. And we are moving into a new global stage. A radically new world is taking shape from the ashes of yesterday's nation-based economic world. To succeed ...

Managing customers as investments

the strategic value of customers in the long run

What's a customer really worth? Can you find out, without endlesslycomplex modeling? And once you know, what should you do with thatknowledge? Managing Your Customers as Investments has the answers.You'll learn simple ways to get reliable customer value information--ina form you can ...

Making strategy work

leading effective execution and change

Formulating strategy is one thing. Executing it throughout the entire organization... well, that's the really hard part. Without effective execution, no business strategy can succeed. Unfortunately, most managers know far more about developing strategy than about executing it#and overcoming the difficult political and ...

Many unhappy returns

one man's quest to turn arround the most unpopular organization in America

When Charles O. Rossotti became commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base--and the lowest approval rating--of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the ...

Best face forward

why companies must improve their service interfaces with costumers

Now more than ever, success is based on how well firms manage interactions with customers. Short on appropriately skilled labor and flush with new intelligent technologies, visionary managers are not just outsourcing or sending work offshore for greater efficiency; they are recruiting machines into the ...

Passionate profitable

why customer strategies fail and 10 steps to do them right

According to Strativity's 2003 CEM global study, 45% of executives surveyed do not believe they deserve the customer#s loyalty. Following a decade of customer-centric books, the market is in a state of crises with over 50% customer focused projects fail. Passionate and Profitable ...

Archieving fair value

how companies can better manage their relationships with investors

The single biggest preoccupation of senior management of any listed company is its institutional investors. CEOs and CFOs on average spend around 40% of their time dealing with this group, and the implicit goal of most management teams is to maximise share price. Yet the ...

The new estrategic management

organization, competition, and competence

Building on the fundamental tenets of competence-based strategic management, The New Strategic Management clearly defines a new conceptual foundation for strategic thinking and action. Authors Ron Sanchez and Aime Heene offer a clear framework that incorporates the essential features of traditional strategy analysis within the ...

Beyond control

managing strategic alignment through corporate dialogue

Technology has made it possible to apply a new management philosophy. Leaders can let go and still be in control. They can involve key people without losing momentum. Companies can consistently measure organizational capability over time, and accurately benchmark 'soft' management areas, and a virtual ...

The 7 irrefutable rules of small business growth

Starting a small business and making it a success isn#t easy. In fact, most small business owners don#t get rich and many fail. This book presents the straight truth on small business success. It doesn#t offer cure-alls for every small business. Instead ...

Planning under pressure

the strategic choice approach

Planning under Pressure offers managers, planners, consultants and students a comprehensive and authoritative guide to the Strategic Choice Approach, which has gradually been attracting worldwide recognition as a fresh, versatile and practical approach to collaborative decision-making under uncertainty. Starting from basic principles, the book uses ...

The high performance organization

creating dynamic stability and sustainable success

Increased global competition, aided and abetted by technology, has meant that organizations in every sector are having to compete on the basis of speed, cost, quality, innovation, flexibility and customer- responsiveness. If organizations wish to be able to compete successfully in the global marketplace, they ...

Market busters

40 strategic moves that drive exceptional business growth

If all firms face similar obstacles to profitable growth, how do some companies successfully burst through these barriers, leaving their competitors in the dust? Rita Gunther McGrath and Ian C. MacMillan argue that an answer to this question lies in MarketBusters: strategic moves that dramatically ...

The workforce scorecard

managing human capital to execute strategy

In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability ...

Mergers

what can go wrong and how to prevent it

A powerful guide for seeking out the best acquisition and merger targets As increasingly more companies look to mergers and acquisitions (M&As) as a source of new growth and revenue, there is an even greater chance that these M&As will go bad. This ...

It's all about service

how to lead your people to care for your customers

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it ...