A practical, step-by-step reference guide for improving your customer service through the nine rules of great service. Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? Designed to help ...
A practical, step-by-step reference guide for improving your customer service through the nine rules of great service. Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? Designed to help ...
This new textbook examines how industry environment and business strategies determine company performance. It provides an introduction to the economics of business strategy, introducing key concepts drawn from microeconomics, industrial organisation, business economics, business environment, organisation studies and strategic management. The book is written for ...
This new textbook examines how industry environment and business strategies determine company performance. It provides an introduction to the economics of business strategy, introducing key concepts drawn from microeconomics, industrial organisation, business economics, business environment, organisation studies and strategic management. The book is written for ...
Written primarily for students taking courses in managerial economics in Britain and Europe, The Business Economics and Managerial Decision Making analyses the growth and development of privately owned firms and also the decisions made by firms operating in both private and public sector enterprises. Coverage ...
Written primarily for students taking courses in managerial economics in Britain and Europe, The Business Economics and Managerial Decision Making analyses the growth and development of privately owned firms and also the decisions made by firms operating in both private and public sector enterprises. Coverage ...
Instituto de Estudios Latinoamericanos. Madrid, 2004
Contenido: -Presentación (J.M.Martín Bueno) -Sensibilidad hacia la evidencia y el efecto inmediatez en la formación del juicio profesional de auditores y analistas bancarios: el modelo de reevisión de creencias (A.Guiral Contreras) -El argumento histórico de la duplicidad legislativa civil y mercantil en ...
Instituto de Estudios Latinoamericanos. Madrid, 2004
Contenido: -Presentación (J.M.Martín Bueno) -Sensibilidad hacia la evidencia y el efecto inmediatez en la formación del juicio profesional de auditores y analistas bancarios: el modelo de reevisión de creencias (A.Guiral Contreras) -El argumento histórico de la duplicidad legislativa civil y mercantil en ...
This volume examines the concepts of markets and firms in contemporary economic theory and challenges the notion that markets and firms are neatly separable, polar approaches to economic oranising. The papers in the volume explore a number of ways in which firms may be seenas ...
This volume examines the concepts of markets and firms in contemporary economic theory and challenges the notion that markets and firms are neatly separable, polar approaches to economic oranising. The papers in the volume explore a number of ways in which firms may be seenas ...
This book reveals the key importance, in terms of international competitiveness, of firms# capability to adapt to, and develop, new technologies. At the same time, the authors argue that the sheer complexity of emerging technologies is such that the knowledge involved in their creation is ...
This book reveals the key importance, in terms of international competitiveness, of firms# capability to adapt to, and develop, new technologies. At the same time, the authors argue that the sheer complexity of emerging technologies is such that the knowledge involved in their creation is ...
Este libro presenta una introducción a los enfoques económicos para el análisis de las organizaciones más importantes en la actualidad. Los autores hacen un importante esfuerzo para sintetizar, sistematizar y dar coherencia a las distintas teorías y enfoques dentro de la economía de las organizaciones ...
Este libro presenta una introducción a los enfoques económicos para el análisis de las organizaciones más importantes en la actualidad. Los autores hacen un importante esfuerzo para sintetizar, sistematizar y dar coherencia a las distintas teorías y enfoques dentro de la economía de las organizaciones ...
Cuando un individuo, o una organización, dispone de más o mejor información que sus interlocutores intentarán aprovechar su ventaja informativa para obtener beneficios. La Economía de la Información estudia las consecuencias de la existencia de asimetría de información entre diversos agentes económicos. Esta teoría ha ...
Cuando un individuo, o una organización, dispone de más o mejor información que sus interlocutores intentarán aprovechar su ventaja informativa para obtener beneficios. La Economía de la Información estudia las consecuencias de la existencia de asimetría de información entre diversos agentes económicos. Esta teoría ha ...
¿Qué tienen en común un hormiguero, la ciudad de Madrid, el WorldWideWeb, el sistema inmunológico, un bosque tropical, la economía, la Bolsa, y las empresas? La respuesta es que todos estos elementos son sistemas complejos dinámicos. La siguiente pregunta sería si existen unas normas o ...
¿Qué tienen en común un hormiguero, la ciudad de Madrid, el WorldWideWeb, el sistema inmunológico, un bosque tropical, la economía, la Bolsa, y las empresas? La respuesta es que todos estos elementos son sistemas complejos dinámicos. La siguiente pregunta sería si existen unas normas o ...
This book provides a uniform and coherent approach to the analysis of distribution systems in general and retail systems in particular. It develops the fundamentals of retail demand and supply, and demonstrates how the provision of distribution services is a principal determinant of economic outcomes ...
This book provides a uniform and coherent approach to the analysis of distribution systems in general and retail systems in particular. It develops the fundamentals of retail demand and supply, and demonstrates how the provision of distribution services is a principal determinant of economic outcomes ...
With an ever increasing number of relationships between different companies, overseeing a portfolio of strategic alliances has become one of the most challenging tasks for managers. Indeed, the network, rather than the individual firm, has become the most relevant and effective form of organization in ...
With an ever increasing number of relationships between different companies, overseeing a portfolio of strategic alliances has become one of the most challenging tasks for managers. Indeed, the network, rather than the individual firm, has become the most relevant and effective form of organization in ...
Entrepreneurial activity provides profound positive benefits across an important set of measures of social and economic well-being, much of it concentrated in new economic sectors such as information technology. Yet, even though entrepreneurship has been shown to provide many benefits, it is surprising that there ...
Entrepreneurial activity provides profound positive benefits across an important set of measures of social and economic well-being, much of it concentrated in new economic sectors such as information technology. Yet, even though entrepreneurship has been shown to provide many benefits, it is surprising that there ...
This compilation comprises 14 articles on the major developments in microfinance in recent years. Some show how certain aspects of the field have changed quite dramatically, others cover issues which have continued throughout the period to preoccupy practitioners and policy makers, and others raise critical ...
This compilation comprises 14 articles on the major developments in microfinance in recent years. Some show how certain aspects of the field have changed quite dramatically, others cover issues which have continued throughout the period to preoccupy practitioners and policy makers, and others raise critical ...
The introduction of competition into the electricity supply industry has fundamentally changed the way it works. In light of these changes this book provides a clear and comprehensive explanation of the basic principles underpinning the design and operation of modern competitive electricity markets. Assuming no ...
The introduction of competition into the electricity supply industry has fundamentally changed the way it works. In light of these changes this book provides a clear and comprehensive explanation of the basic principles underpinning the design and operation of modern competitive electricity markets. Assuming no ...
This text, by three distinguished authors, applies the theories and techniques of economic analysis to sport and topics related to the business of sport. It builds on a basis of introductory microeconomics and continues the discussion, generally at an intermediate standard. The text has an ...
This text, by three distinguished authors, applies the theories and techniques of economic analysis to sport and topics related to the business of sport. It builds on a basis of introductory microeconomics and continues the discussion, generally at an intermediate standard. The text has an ...
The book is describing technological developments as well as urban futures in the information age where the development of ICT sets the pace and options. Despite this dynamic development, the book describes how stabile daily travelling still is and highlights the achievable impacts and acceptability ...
The book is describing technological developments as well as urban futures in the information age where the development of ICT sets the pace and options. Despite this dynamic development, the book describes how stabile daily travelling still is and highlights the achievable impacts and acceptability ...
La mondialisation des flux économiques et l'irruption de la concurence dans le fonctionnement des services publics mettent profondément en cause les relations entre l'Etat et le marché. Depuis une dizaine d'années, le droit public économique est particulièrement le théâtre de ces évolutions ...
La mondialisation des flux économiques et l'irruption de la concurence dans le fonctionnement des services publics mettent profondément en cause les relations entre l'Etat et le marché. Depuis une dizaine d'années, le droit public économique est particulièrement le théâtre de ces évolutions ...
This book presents startling evidence that state monopolies can produce better outcomes than the free market. It provides an empirical comparison of the property insurance market in five European countries: Britain, Spain, France, Switzerland, and Germany. The market and cost structures of insurers in each ...
This book presents startling evidence that state monopolies can produce better outcomes than the free market. It provides an empirical comparison of the property insurance market in five European countries: Britain, Spain, France, Switzerland, and Germany. The market and cost structures of insurers in each ...
This book provides the first systematic empirical analysis of privatization processes worldwide to explain how and why governments privatize, and whether privatization has proved successful or not. Privatization is shown to be a difficult process, shaped by political preferences and budgetary constraints, often pursued in ...
This book provides the first systematic empirical analysis of privatization processes worldwide to explain how and why governments privatize, and whether privatization has proved successful or not. Privatization is shown to be a difficult process, shaped by political preferences and budgetary constraints, often pursued in ...
Why are firms in some regions or nations so successful at adopting particular new production technologies and work practices, while those in other places are not? What role do culturally defined characteristics, traits, and attitudes play in determining the degree of success in this process ...
Why are firms in some regions or nations so successful at adopting particular new production technologies and work practices, while those in other places are not? What role do culturally defined characteristics, traits, and attitudes play in determining the degree of success in this process ...
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