The book provides a practical approach to solving management problems in information and library services. The aim is to demonstrate that some simple mathematical techniques can be used to make the life of the harassed manager easier - and more interesting. Key Features: 1. It focuses on the problems first, rather than the theory 2. Uses current examples and hot topics 3. Evidence-based: uses research studies to show what works and what does not The Author: Dr Christine Urquhart is a Senior Lecturer in the Department of Information Studies, University of Wales Aberystwyth. She leads postgraduate research training programmes in the Department. Her research interests concern information behaviour and health information management research. She has worked for the Department since 1993, and prior to that worked in a variety of information and library posts. Readership: Information and library service managers, information management and business information technology students.