The critical factor for a successful business is undisputedly Operations and Supply Chain Management - the planning, organization and control of the resources needed to provide customers with goods and services. Operations management - A supply chain approach, now in its second edition, is the definitive text that not only explains but also demonstrates, with its lively examples throughout, how to gain understanding and achieve proficiency in the many areas of this broad subject area. The author's original approach treats operations management and the supply chain as an integrated system. This concept equips the reader with a much deeper understanding, than will be gained from 'standard' operations management texts, of the vital relationship between the supply chain and all other parts of business whilst drawing on examples from both the manufacturing and services sectors. Ideal for undergraduate, MBA and other postgraduate level study, principle features of the fully revised and updated new edition include: - A fresh international flavour, with Industry insights based on illustrative articles from leading business publications, giving practical real-world examples of the concepts discussed. - Numerous Application exercises, Demonstrating the concept worked examples and Case studies to help you apply your knowledge - End of chapter Summaries and detailed Review and discussion topics sections - ideal for exam preparations or general revision. - Comprehensive Further reading recommendations for those who want to find out more. - An exhaustive Glossary providing almost 1,000 definitions of key terms and concepts. - The application of Microsoft Excel to support the quantitative exercises. - Separate full chapters on the Ecological environment, Financial Analysis and Auditing. All of this, and the dedicated accompanying website, www.supplychain-online.com boasting a range of extra resources for the operations management student as well as a password-protected complete pa