A bold new approach to the art of making tough calls when it really counts .Noel Tichy and Warren Bennis have each spent decades studying leadership and advising top CEOs such as GEs Jack Welch and Starbucks Howard Schultz. Now, in their first collaboration, these titans of management redefine the essence of leadership as the ability to make consistently good judgments, especially when the stakes are high, information is limited, and the right call is far from obvious. Leaders add most of their value by the quality of their judgments; every other aspect of leadership is secondary .Judgment clarifies an important concept that is often misunderstood. Many assume that good judgment is an inborn trait, but Tichy and Bennis show that its actually a skill that can be developed, refined, and nurtured through an organization. The judgment process unfolds in three phases: Before the callhow do you frame the problem?. Making the callhow do you decide which route to take?. Executing the callhow do you make sure everyone supports the decision and follows through?. The authors apply this model to many kinds of judgments, involving people (hiring, firing, promoting); strategy (mergers, new products); and crisis management (ethical dilemmas, business failures). They illustrate their lessons with stories from major companies that have thrived or suffered because of the judgment of senior management. .This book will help readers get better at decision making and support better decision making from their bosses and staff.