E-Business provides a balanced, holistic overview of the phenomenon of e-business and its role in transforming organizations. It takes a world- wide perspective and discusses the impact of ICT (information and communication technology) within both the private and public sectors. A strong underpinning in systems thinking is used throughout to demonstrate the practical implications of this phenomenon for modern organizations. Each chapter integrates with a model of E-business presented at the start. Chapters are designed as learning units and include spider diagrams, examples, reflective questions, cases and activities. INDICE Preface The E-Business Domain PART 1: BUSINESS AND SYSTEMS Systems Human Activity Systems Information Systems Back-End Information Systems Infrastructure Front-End Information Systems Infrastructure PART 2: THE TECHNICAL INFRASTRUCTURE FOR E-BUSINESS Access Devices and Channels Electronic Delivery of Goods and Services The Internet The Web Back-End ICT Infrastructure Front-End Infrastructure Data Security PART 3: ENVIRONMENT The Economic Environment The Social Environment The Political Environment PART 4: E-COMMERCE E-Commerce B2C E-Commerce B2B E-Commerce C2C E-Commerce E-Marketing E-Procurement PART 5: THE SOCIAL INFRASTRUCTURE FOR E-BUSINESS E-Business Planning E-Business Strategy E-Business Management E-Business Development E-Business Evaluation Bibliography Glossary Index