This textbook addresses all of the specialty areas in criminal justice management, devoting equal time to the unique requirements of each manager in the different branches of the criminal justice system. In addition, this book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness. Features include: chapter summaries, chapter review questions, and suggested readings at the ends of each chapter; Instructor's Resources CD that includes chapter summaries, sample test questions, notes for case study exercises, and PowerPoint presentations; and, study site with end of chapter Web exercises, quizzes, e-flashcards, and Sage journal articles.