Libros de Heskett, James L.

Mostrando libros encontrados. 1 páginas.

The ownership quotient

putting the service profit chain to work for unbeatable competitive advantage

Heskett, James L.
Sasser, W.Earl
Wheeler, Joe
Harvard Business School Press. Boston, 2008

As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from compan ies as diverse as Harrah's Entertainment, ING ...

33,79 €

Stock en librería. Envío en 24/48 horas

33,79 €

Stock en librería. Envío en 24/48 horas

The ownership quotient

putting the service profit chain to work for unbeatable competitive advantage

Heskett, James L.;
Sasser, W.Earl;
Wheeler, Joe
Harvard Business School Press. Boston, 2008

As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from compan ies as diverse as Harrah's Entertainment, ING ...

The value profit chain

treat employees like customers and customers like employees

Heskett, James L.
Sasser, W.Earl
Schlesinger, Leonard A.
Simon & Schuster Ltd.. New York, 2003

With the support of case studies and examples of companies who have adopted Value Profit Chain principles, the authors demonstrate how satisfied, loyal and productive employees produce satisfied, loyal and trusting customers who are the primary drivers of growth and profitability

52,72 €

Sin Stock. Disponible en 5/6 semanas.

52,72 €

Sin Stock. Disponible en 5/6 semanas.

The value profit chain

treat employees like customers and customers like employees

Heskett, James L.;
Sasser, W.Earl;
Schlesinger, Leonard A.
Simon & Schuster Ltd.. New York, 2003

With the support of case studies and examples of companies who have adopted Value Profit Chain principles, the authors demonstrate how satisfied, loyal and productive employees produce satisfied, loyal and trusting customers who are the primary drivers of growth and profitability

Libros de Heskett, James L.

The ownership quotient

putting the service profit chain to work for unbeatable competitive advantage

The ownership quotient

putting the service profit chain to work for unbeatable competitive advantage

The value profit chain

treat employees like customers and customers like employees

The value profit chain

treat employees like customers and customers like employees

Materias

Ciencias Sociales

Derecho

Economía

Empresa

Historia y Ciencias Humanas

Otras Categorías

¿Dudas?

Boletín de Novedades

Síguenos en